SHIPPING, DELIVERY, RETURN & REFUND POLICY
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SHIPPING & DELIVERY POLICY
Once the order has been placed online successfully, customers will receive a confirmation email within 24 hours. The order may take up to 48-hours to get processed. Once the order is processed it will be shipped to the address mentioned on the order. Standard framed artworks and canvases will be shipped within 2-3 working days. Metal artworks, large size canvases, and/or custom-made designs and artworks may take up to 5-7 working days to be shipped unless stated otherwise. Agaty Calligraphy delivers Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall take 2 – 5 working days and from 5 to 14 working Days to Other Countries. We offer free shipping in Dubai and Sharjah only. Delivery Fees to other emirates within the UAE will be a Flat Rate of AED30 and Delivery Fees outside UAE will be calculated on the checkout page depending on the country and weight of the package. Avoid any delivery delay by providing your full address along with your contact details.
GENERAL REFUND POLICY
In the event where we ship the wrong item to you, we will replace the item with the correct item or we will refund the purchase price and collect the item from you.
In the event that the item supplied is defective, we will exchange the item for a new item or we will refund the purchase price and collect the item from you.
In the event that the item supplied is damaged during the delivery process, we will exchange the item for a new item or we will refund the purchase price and collect the item from you.
All refunds will be made in AED using the original method of payment used to pay for the order.
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ORDER CANCELLATION POLICY
All our products are made to order therefore customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. Once 24 hours have passed and your order is ready to ship we will only refund 50% of the order value if the order is canceled. To cancel your order or any part of the order email info@agatycalligraphy.com with your order number and details of the items you wish to cancel.
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Custom designs are non-refundable once the design has been approved by the client.
PRODUCT RETURNS POLICY
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong. Please notify us on info@agatycalligraphy.com and return the box in its original packaging. In such instances, we will endeavor to send you another product or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
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There are certain situations where only partial refunds may be granted:
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 14 days after delivery.
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RETURN REFUNDS ​
If you wish to return a product please complete a request here to info@agatycalligraphy.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the credit will automatically be applied to your original payment method within 10 to 45 days depends on the issuing bank of the credit/debit card. All refunds are made to the original method of payment.
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NO REFUND POLICY
All custom made types of products and designs are exempt from being returned or refunded.
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LATE OR MISSING REFUNDS ​
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@agatycalligraphy.com.
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GENERAL RETURNS & EXCHANGES POLICY
We will only return or exchange your item if the wrong item was sent by us or if it was defective, damaged in shipping, or tampered. If you need to exchange or return an item for any of the above reasons please send us an email at info@agatycalligraphy.com and we will initiate a return and arrange a pick up of your returned item.
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